Refund Eligibility

At ZestAmour, we want you to be completely satisfied with your purchase. Items are eligible for refund within 30 days of delivery if they meet the following conditions:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Original proof of purchase must be provided
• Final sale items (marked as such) are not eligible for refunds
• Personalized or custom-made items cannot be refunded

How to Initiate a Refund

1. Log in to your ZestAmour account and visit the "My Orders" section
2. Select the item(s) you wish to return and complete the return request form
3. Pack the item(s) securely in the original packaging
4. Attach the prepaid return label (provided in your return confirmation email)
5. Drop off the package at your nearest authorized shipping location

Refund Processing

Once we receive your returned item(s), our quality team will inspect them within 3-5 business days. If approved:

• Refunds will be issued to the original payment method
• Processing may take 5-10 business days depending on your financial institution
• You will receive email confirmation when your refund is processed

Note: Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For international orders:

• Customers are responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Please allow additional time for international shipping processing

Damaged or Defective Items

If you receive a damaged or defective item:

• Please contact our customer service within 7 days of delivery
• Include photos of the damaged/defective item and packaging
• We will arrange for a replacement or full refund at no additional cost

Need Assistance?

For any questions regarding our refund policy, please visit our Contact Us page or send an email to [email protected]. Our customer service team is available Monday-Friday, 9AM-5PM EST.